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Online retailers face “returns tsunami” as try-before-you-buy trend intensifies

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Retailers could soon be faced with a “returns tsunami” thanks to the emergence of new try-before-you-buy schemes for online consumers. With returns already costing UK retailers £60 billion a year, a new report released today highlights the hidden dangers of online and multichannel retailers introducing try-now-pay-later options for customers

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Online retailers face “returns tsunami” as try-before-you-buy trend intensifies

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