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The 2018 ecommerce trends that warrant watching

2018 Trends: Predictions From Ecommerce Marketing Experts Will robots write our commerce emails? Not yet. Should we finally stop relying on batch-and-blast emails?

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Big Interview: Kim Winser, Chief Executive, Winser London

In 2000 the number of 16-34-year olds who owned a house in the UK was 53 per cent, while the number of over 65s in the same position sat at 68 per cent. In 2016 this gap increased to 34 per cent and 77 per cent respectively.






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BHS.com sales surge 43%

The online-only revival of collapsed department store chain BHS has gone from strength to strength after it recorded a surge in sales in its final quarter. The retailer, now known as BHS.com and owned by the Al Mana Group of Qatar, said total sales increased 43 per cent in the last three months of last year, which covered the Christmas trading period






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BHS.com sales surge 43%

The online-only revival of collapsed department store chain BHS has gone from strength to strength after it recorded a surge in sales in its final quarter. The retailer, now known as BHS.com and owned by the Al Mana Group of Qatar, said total sales increased 43 per cent in the last three months of last year, which covered the Christmas trading period






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Boohoo posts “record sales” as revenues jump 100%

Boohoo has outpaced the struggling fashion sector after posting record sales across all of its brands over a “highly successful” Christmas trading period. In the four months to December 31, the online fashion retail group saw revenues grow 100 per cent across all its markets, wracking up £127 million in net cash. Gross margins for the period also shot up 52.5 per cent.






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Amazon issues US patent from “blended reality” mirror

Amazon has added another tech patent to its extensive roster in the form of a blended reality virtual mirror.






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Amazon bought 4m sq ft of warehouse space in 2017 as property demand rages

2017 saw online retailers buy nearly 10 times more property than decade earlier, with Amazon buying enough to cover 63 football pitches throughout the year. According to new research from property firm Savills, online retailers purchased 12.2 million sq ft of warehouse space in 2017 rising from just 1.47 million sq ft in 2008






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Yoox Net-a-Porter poaches Burberry’s data boss for similar role

Yoox Net-a-Porter has raided Burberry’s senior ranks to hire Alessia Kosagowsky to become its chief data and analytics officer. She will start in the newly-created role in the February, and will be responsbile for leading and growing Yoox Net-a-Porter’s data and business team to help execute the company’s data-driven and customer-centric strategy. She will also work in closely with chief information officer Alex Alexander and the technology team, and will will report to co-chief operating officer Irene Boni.






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Amazon faces potential investigation after delivery complains

The Advertising Standards Authority has set its sights on Amazon, saying the online retail giant could be investigated after receiving complaints about its premium delivery service. According to reports in The Sunday Telegraph and the Guardian , Amazon customers have contacted the ASA to complain that the “unlimited one-day delivery” that comes with the Prime service is failing to deliver on time in the run-up to Christmas. READ MORE: MPs press Amazon on delivery driver treatment following expose Amazon Prime, which costs £79 a year, promises delivery within two days but customers complaining to the ASA allege that this target has not been met – and some parcels took twice as long to arrive.






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Christmas delivery delays cost retailers £3.9bn

Retailers lost a combined total of £3.9 billion from delays in Christmas deliveries last year, according to new data. The research from The Institute of Customer Service (ICS) indicates that 20 million British consumers encountered delivery problems last year during the Christmas shopping period – an increase of 13 per cent compared to 2015. READ MORE: Big Interview: Jo Causon, CEO, The Institute of Customer Service Of the 2000 people surveyed for the research, 38 per cent said their deliveries arrived later than expected, with 52 per cent of those saying the deliveries came up five days late






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